Hub Nanaimo — Unified Concierge + Ecosystem Intelligence
H Hub Nanaimo Unified Prototype
v0.4 · NPC Living Systems Lab
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You're seeing what a business owner sees. A simple chat concierge. Behind the scenes, every question feeds into the partner-side routing engine — switch modes to see how.
H
Hub — Your Nanaimo Business Concierge
Online · usually responds in seconds
Layers 1 + 2 + 3 · Active Routing

Question feed & AI routing

Questions arrive from two channels: the public concierge (escalated when a citizen needs deeper expertise) and partner-to-partner peer queries. The AI routes both.

Question sources · last 30 days
163 questions routed across both channels
↑ 28% vs. prior month
89 from public concierge
74 from partner orgs
Public concierge (escalated) Partner-to-partner queries
Layer 2 · AI Routing Engine

Select a question

Listening to ecosystem signals…
Click any question to see how the AI classifies it and ranks responders.
Layer 4 · Aggregated Signals

Community intelligence

A unified view across both channels. Public concierge questions reveal what citizens hit first; partner-to-partner queries reveal what the support orgs themselves are wrestling with.

Total questions / 30d
163
▲ 28% vs. previous period
Public concierge resolved
71/89
80% resolved without escalation
Median time to answer
3.8h
▼ 2.4h faster than baseline
Capacity gaps detected
3
Topics with sustained no-response

Sector trend signals

Question clusters that are accelerating — across both public & partner channels.
Workforce housing & staff retention
38 questions
▲ 64%
BC ESG / disclosure rules
29 questions
▲ 51%
Indigenous procurement & partnerships
23 questions
▲ 40%
Commercial lease renegotiation
20 questions
▲ 22%
Permitting timelines / process
18 questions
▲ 30%
CRA / payroll compliance
13 questions
— stable
Tech adoption (AI, automation)
11 questions
▲ 18%

Ecosystem gap alerts

Where the system detects unmet capacity — across both channels.

Workforce housing — no specialized responder

Concierge escalated 12 questions in 21 days; partner channel added 6 more. 11 still open. No org has a high-confidence match.

Concierge bounce-rate on permitting

17 citizens asked permit questions; the concierge handed off 9 to City. Suggests the bot's permit knowledge needs an update.

Emerging cluster — Indigenous procurement

23 questions in 30 days, growing in both channels. Snuneymuxw Economic Development is strongest responder. Worth a dedicated pathway.

Response distribution by org type

Who's actually carrying the load across both channels.
Chamber of Commerce
48 answers
29%
City of Nanaimo (Econ Dev)
39 answers
24%
Innovation Island
29 answers
18%
VIU Faculty of Management
19 answers
12%
Snuneymuxw Economic Development
16 answers
10%
Community Futures
12 answers
7%
Layer 2 · Org Profile Store

Your org profile

A blend of self-declared expertise and behaviorally inferred signals from how your team engages with the system. The AI uses this to route questions to you — including those escalated from the public concierge.

CN
Logged in as
City of Nanaimo · Economic Development
Joined Aug 2025 · 3 active responders · admin: Christine Y.
0.87
TRUST SCORE
Top 5 of 38 orgs

Self-declared expertise

What your organization tells the system it can help with.
Business licensing Zoning & land use Economic development Site selection Investor inquiries DCC waivers Brownfield redevelopment + add

Behaviorally inferred

What the AI has learned from your team's actual answers and engagement patterns. ▲ inferred from public-concierge escalations shown in coral.
Workforce housing policy ▲ public
very high
Permitting timelines ▲ public
high
Commercial vacancy / leases
high
Indigenous partnerships
moderate
Site / land assembly
moderate
CRA / tax matters
low — usually pass

Engagement · last 30 days

Across both channels.
Routed to you
47
31 partner · 16 concierge
Answered
34
72% answer rate
Passed
11
Mostly tax matters
Avg response
2.1h
Below 4.2h system median

Routing trust score: 0.87 (top 5)

Your fast response time on workforce housing & permitting questions is increasing your routing weight. You're now the #1 ranked responder for permit-related concierge escalations.

Suggestion: claim a topic

You've answered 6 workforce-housing questions but haven't declared it. Add it to your self-declared list to surface earlier in cold-start routing.

Team responders

People in your org who actively answer questions. The AI tracks individual response patterns to route to the right person — not just the right org.
CY
Christine Y.
Director, Economic Development
22 answers·1.4h avg
Workforce housing Site selection
DM
Dave M.
Senior Planner, Permitting
9 answers·3.1h avg
Permits Zoning
RP
Reza P.
Investment Officer
3 answers·5.8h avg
Investor relations
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